Politique d’expédition
At FIOLE 01, each order is carefully prepared and packaged to ensure your fragrance arrives safely.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after they are placed.
Business days are Monday through Friday, excluding statutory holidays.
During product launches, holidays, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Please note that processing time is separate from shipping transit time.
WHERE WE SHIP
FIOLE 01 currently ships to:
Canada
United States
We do not currently offer shipping to other international destinations.
SHIPPING RATES
Available shipping options and applicable rates are displayed at checkout based on your order and destination.
Any estimated delivery dates shown at checkout are estimates and are not guaranteed.
ESTIMATED DELIVERY TIMES
Once your order has been processed and handed over to our shipping partner, estimated transit times are generally:
Canada: approximately 2–8 business days
United States: approximately 2–7 business days
These timeframes are estimates only.
Delivery may occasionally be affected by circumstances outside our control, including carrier delays, weather, high shipping volumes, border processing, customs procedures, or other transportation disruptions.
TRACKING
When tracking is available for your selected shipping service, tracking information will be provided once your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
U.S. ORDERS
Orders shipped to the United States may pass through a cross-border shipping network before being transferred to a local delivery partner.
Border processing, customs procedures, or carrier operations may occasionally result in additional transit time.
Customers are responsible for any duties, taxes, or other import charges that may apply to their order, unless otherwise stated at checkout.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has entered the shipping process.
FIOLE 01 is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
RETURNED-TO-SENDER PACKAGES
If an order is returned to us because of an incorrect or incomplete address, an unclaimed package, or another delivery issue attributable to the recipient, additional shipping charges may apply if the order is sent again.
We will contact you after the package has been returned to determine the appropriate next step.
DELAYED OR LOST PACKAGES
If your order appears significantly delayed, please contact us.
We will review the available tracking information and, where appropriate, work with our shipping partner to investigate the shipment.
If a shipment is confirmed lost, FIOLE 01 will provide an appropriate resolution.
PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, please first check:
• around the delivery location
• with members of your household
• with neighbours, building management, concierge, or reception where applicable
• any delivery photo or instructions provided by the carrier
If the package still cannot be located, contact us and we will review the available information with you.
DAMAGED, BROKEN OR LEAKING ORDERS
If your order arrives damaged, broken, leaking, or otherwise affected during transit, please contact us promptly and include clear photographs of:
• the product
• the packaging
• the shipping box
• any visible damage
A short video may also be requested when necessary to properly assess the issue.
Once reviewed, FIOLE 01 will provide an appropriate resolution in accordance with our Return & Refund Policy.
Please keep the product and all original packaging until your claim has been reviewed.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before fulfillment begins.
Once an order has been shipped, it can no longer be cancelled or modified.
CONTACT
If you have any questions regarding your shipment or delivery, please contact us through the contact information provided on our website.
Please include your order number so we can assist you efficiently.